Happy New Year 2017

Happy 2017 everyone!  We wish all our customers, suppliers and employees the best for the new year.

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We are open from today to repair your roller shutters in Adelaide – though we have been inundated with calls from the Adelaide Hills and Murray Bridge this morning – so, yes, we can help even if you’re not in Adelaide!  If you are not sure whether we cover your area, please call us on 84473443.

 

 

Christmas hours and good news for us

In our last post we were lamenting the ill-health of our Numero Uno work ute Felicity (she was not living up to her lucky name last week) – but we are now happy to report that she is back on the road thanks to the great folks at Woodville Auto Wreckers (based at Gillman, actually, not Woodville)!  While it’s never great to have a car break down, we are very lucky to have found such a great local auto shop who did their best to get us back on the road asap.  So the lucky people of Adelaide can now see Felicity out and about ferrying our techs to fix roller shutters!

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Thanks to Freepik for the Christmas image 🙂

This Christmas we will be working up until Saturday 24th December; we will be closed from 25th Dec to 1st January, and back to work from Monday 2nd January.  We may be able to assist with emergency call-outs over this time; if we are able to attend a holiday surcharge will apply.

We do still have a couple of appointment slots available in the week before Christmas so if you do have a roller shutter that needs attention before Christmas please call us asap on 84473443 to secure a time.

Freepick Images: http://www.freepik.com/free-photos-vectors/christmas

Adelaide Christmas 2016

It seems that despite our best efforts at being good – the best, even – it seems we have been naughty at least once this year!  Santa has delivered us an early lump of coal: our workhorse Numero Uno is out of commission, suffering a broken differential which broke as we were leaving a customer’s home yesterday.  Here she is, being given a ride back to the depot.

 

Getting a lift home.

Getting a lift home.

Already busy with roller shutter repairs in the leadup to Christmas; unfortunately we have had to delay some customer’s appointments to accomodate a couple of days in the repair shop.  Thank you to all customers who have been understanding while we reshuffle appointments – we will do our best to get Numero Uno back on the road asap!

More positive feedback

I just took a lovely call from Mr. H in Netley, who called as soon as our technician left his home to commend our services.  Mr. H was happy for us to record feedback for the website:

“I know people rarely pick up the phone to give compliments but only complaints, so I wanted to call to recommend how wonderful the technician was.  I know my wife called to make the appointment and commented after the phone call how great the service was over the phone – the technician then lived up to that when he was here.  Please pass this feedback on to see that the staff involved are commended appropriately”. – 3 August 2016.

While Mr. H was happy to put his name to the feedback, we always protect our customer’s identities by only including part of their name.

If you have had a great experience with us, thank you for taking the time to call us and pass on the feedback – we also appreciate reviews via google, yelp, facebook and other web platforms as well.  You can even email us direct from our website, so we can publish your verbatim comments ourselves online.

Customer feedback

I have just spoken to a customer who has taken the time to call in and thank  our technician Jack for the recent work he did:  “Please pass onto Jack our thanks; we were very happy with the job he did.  We are just calling to make sure this gets passed on”. – Mr W, Brighton, July 2016.

It only takes 60 seconds to pick up the phone and pass on feedback – but it really does make our day 🙂

 

 

 

Adelaide – batten down the hatches (and your roller shutters)

I hate repeating blog entries – but this has been a regular theme in Adelaide these last couple of months.

There’s a severe weather warning for damaging winds in the Adelaide metro area tonight, with possible thunderstorm and hail tomorrow.  Remember to either keep your roller shutters completely up or completely down and closed to help prevent damage to your shutters.  Since my last blog post we had multiple jobs fixing roller shutter curtains that had been blown away – our last replacement curtain for weather affected customers was only last week!

Stay safe everyone; if you run into any problems with your shutters give us a call on 84473443.

Roller shutter advice – windy weather

As I’m typing, Adelaide is being lashed with winds up to 60km per hour, with a possible thunderstorm developing throughout the afternoon.  Even if I couldn’t see the trees nearly bent sideways out the office window, I’d know there was wild weather in Adelaide judging by the number of panicked calls we’ve received today from people whose shutters have been blown off their walls.  Yep: blown – off – the – walls!

Just a little breeze

In weather like this where very heavy wind is hitting the home, we strongly recommend roller shutters be either completely rolled up, or completely rolled down.  Leaving a shutter partially rolled up provides an avenue for a gust of wind to funnel into and potentially lift the curtain – or the whole shutter – away from the wall.

Don’t be too worried though; roller shutters will generally only ever come away from the wall if they are oversize width-wise, have been left partially open in high gusts of wind, or have been very poorly installed.

If you have shutters affected by today’s weather please give us a call on 8447 3443.  We now have a few extremely busy days ahead however we will give you what advice we can over the phone and schedule a time asap to get out and have a look at any damage.

Roller shutters and bushfire safety

This is an older but still very interesting article by Ian Weir, Head of Landscape Architecture at Queensland University of Technology about building bushfire safe homes and roller shutters:

http://theconversation.com/we-can-build-homes-to-survive-bushfires-so-why-dont-we-35899

While perhaps not a concern for metropolitan Adelaide homes, we don’t have to travel far from suburbia to be in fire danger areas in this South Australia.  We can assist with bushfire rated roller shutters – if you have any queries please call (84473443) or email us (contactus@trsrc.com.au).