More positive feedback

I just took a lovely call from Mr. H in Netley, who called as soon as our technician left his home to commend our services.  Mr. H was happy for us to record feedback for the website:

“I know people rarely pick up the phone to give compliments but only complaints, so I wanted to call to recommend how wonderful the technician was.  I know my wife called to make the appointment and commented after the phone call how great the service was over the phone – the technician then lived up to that when he was here.  Please pass this feedback on to see that the staff involved are commended appropriately”. – 3 August 2016.

While Mr. H was happy to put his name to the feedback, we always protect our customer’s identities by only including part of their name.

If you have had a great experience with us, thank you for taking the time to call us and pass on the feedback – we also appreciate reviews via google, yelp, facebook and other web platforms as well.  You can even email us direct from our website, so we can publish your verbatim comments ourselves online.

Customer feedback

I have just spoken to a customer who has taken the time to call in and thank  our technician Jack for the recent work he did:  “Please pass onto Jack our thanks; we were very happy with the job he did.  We are just calling to make sure this gets passed on”. – Mr W, Brighton, July 2016.

It only takes 60 seconds to pick up the phone and pass on feedback – but it really does make our day 🙂

 

 

 

Adelaide – batten down the hatches (and your roller shutters)

I hate repeating blog entries – but this has been a regular theme in Adelaide these last couple of months.

There’s a severe weather warning for damaging winds in the Adelaide metro area tonight, with possible thunderstorm and hail tomorrow.  Remember to either keep your roller shutters completely up or completely down and closed to help prevent damage to your shutters.  Since my last blog post we had multiple jobs fixing roller shutter curtains that had been blown away – our last replacement curtain for weather affected customers was only last week!

Stay safe everyone; if you run into any problems with your shutters give us a call on 84473443.

Roller shutter advice – windy weather

As I’m typing, Adelaide is being lashed with winds up to 60km per hour, with a possible thunderstorm developing throughout the afternoon.  Even if I couldn’t see the trees nearly bent sideways out the office window, I’d know there was wild weather in Adelaide judging by the number of panicked calls we’ve received today from people whose shutters have been blown off their walls.  Yep: blown – off – the – walls!

Just a little breeze

In weather like this where very heavy wind is hitting the home, we strongly recommend roller shutters be either completely rolled up, or completely rolled down.  Leaving a shutter partially rolled up provides an avenue for a gust of wind to funnel into and potentially lift the curtain – or the whole shutter – away from the wall.

Don’t be too worried though; roller shutters will generally only ever come away from the wall if they are oversize width-wise, have been left partially open in high gusts of wind, or have been very poorly installed.

If you have shutters affected by today’s weather please give us a call on 8447 3443.  We now have a few extremely busy days ahead however we will give you what advice we can over the phone and schedule a time asap to get out and have a look at any damage.

Roller shutters and bushfire safety

This is an older but still very interesting article by Ian Weir, Head of Landscape Architecture at Queensland University of Technology about building bushfire safe homes and roller shutters:

http://theconversation.com/we-can-build-homes-to-survive-bushfires-so-why-dont-we-35899

While perhaps not a concern for metropolitan Adelaide homes, we don’t have to travel far from suburbia to be in fire danger areas in this South Australia.  We can assist with bushfire rated roller shutters – if you have any queries please call (84473443) or email us (contactus@trsrc.com.au).

 

Our new premises

celebration

WE’VE MOVED!

We have moved to our new premises at 2 Hopkins St Wingfield. We have had a busy few weeks cleaning, organising and moving; and there is still some work ahead to fully set up operations at the new premises. We will be helping our customers in Adelaide (and beyond) as normal during this period for roller shutter repairs; however we won’t be ready for customer walk-ins until we get our new showroom completed.

At this stage we’re hoping to open the new showroom around May this year – watch this space for further updates!

A big thank you to all the staff at TRSRC who have worked so hard packing up the old workshop. It’s been a hard slog, yet everyone’s still so enthusiastic to get the new workshop up and running. THANK YOU!

Another great facebook review!

We love getting feedback – especially when it recognises one of our team going above and beyond to help out a customer in need:

Thank you to the team at The Roller Shutter Repair Company for your recent assistance! Recently, when I arrived to open…

Posted by Ocean View Dental on Sunday, February 14, 2016

Big News!

Happy New Year!

What better day to announce some special news for TRSRC – we’re moving to new premises in 2016!  We anticipate opening our new showroom in February/March 2016.  Between now and then our current office will be closed to allow us to work on the move – stay posted for updates as we transition to the exciting new premises in early 2016!

All the best for a happy and healthy 2016, from the TRSRC team.