I just took a lovely call from Mr. H in Netley, who called as soon as our technician left his home to commend our services. Mr. H was happy for us to record feedback for the website:
“I know people rarely pick up the phone to give compliments but only complaints, so I wanted to call to recommend how wonderful the technician was. I know my wife called to make the appointment and commented after the phone call how great the service was over the phone – the technician then lived up to that when he was here. Please pass this feedback on to see that the staff involved are commended appropriately”. – 3 August 2016.
While Mr. H was happy to put his name to the feedback, we always protect our customer’s identities by only including part of their name.
If you have had a great experience with us, thank you for taking the time to call us and pass on the feedback – we also appreciate reviews via google, yelp, facebook and other web platforms as well. You can even email us direct from our website, so we can publish your verbatim comments ourselves online.
I have just spoken to a customer who has taken the time to call in and thank our technician Jack for the recent work he did: “Please pass onto Jack our thanks; we were very happy with the job he did. We are just calling to make sure this gets passed on”. – Mr W, Brighton, July 2016.
It only takes 60 seconds to pick up the phone and pass on feedback – but it really does make our day 🙂
“Fantastic! Fantastic! I’m absolutely thrilled! Fantastic! Everything was fantastic! Jack was fantastic! Thank you so much! Did I say you were fantastic?”
This is the feedback we received from Jane, a – fantastically – happy customer in Enfield. Jane contacted us asking for a price on new motors for her 8 roller shutters. She was quite clear that she wanted new motors, and wanted to change from her existing 12V system to a 240V (mains) system. I went through a few of our fact-finding questions with Jane before giving her a price, and discovered that she’d been told that she needed to convert to 240V power as her existing system was ‘illegal’. This didn’t quite ring true, so we offered to pop past and eyeball the shutters and provide a free quote based on our own observations.
Of course, there was nothing ‘illegal’ about her roller shutter set up, and we ended up simply changing over batteries and a fuse, and all 8 shutters were fully operational once again. We saved Jane from laying out for 8 new roller shutter motors unnecessarily, which she was prepared to do before deciding to call us for a price comparison. We think this is why Jane now can’t use our name in a sentence without also using the word fantastic!
Call us today for a no-obligation free quote to fix your roller shutters, on 8447 3443.