Roller Shutters before Christmas 2015 in Adelaide

An update for customers on our Christmas/New Year schedule – if you would like new roller shutters installed before Christmas 2015, we can take bookings up to the 4th December.  We apologise for the early date, however we have some advance bookings already in place and in order to guarantee installation by December 24th we will need all orders confirmed by 4th December.

Our open dates for repairs over Christmas/New Years in Adelaide will be published soon.

If you have any queries don’t hesitate to contact us on 8447 3443.

Fantastic!

“Fantastic!  Fantastic!  I’m absolutely thrilled!  Fantastic!  Everything was fantastic!  Jack was fantastic!  Thank you so much!  Did I say you were fantastic?”Positive Feedback!

 

This is the feedback we received from Jane, a – fantastically – happy customer in Enfield.  Jane contacted us asking for a price on new motors for her 8 roller shutters.  She was quite clear that she wanted new motors, and wanted to change from her existing 12V system to a 240V (mains) system.  I went through a few of our fact-finding questions with Jane before giving her a price, and discovered that she’d been told that she needed to convert to 240V power as her existing system was ‘illegal’.  This didn’t quite ring true, so we offered to pop past and eyeball the shutters and provide a free quote based on our own observations.

Of course, there was nothing ‘illegal’ about her roller shutter set up, and we ended up simply changing over batteries and a fuse, and all 8 shutters were fully operational once again.  We saved Jane from laying out for 8 new roller shutter motors unnecessarily, which she was prepared to do before deciding to call us for a price comparison.  We think this is why Jane now can’t use our name in a sentence without also using the word fantastic!

Call us today for a no-obligation free quote to fix your roller shutters, on 8447 3443.

 

Happy New Year 2015

Hello all, welcome to 2015!HNY 2015_opt

 

We all had a wonderful break with family and friends are are refreshed and ready for another busy year.  On a more sombre note, our very last job before the Christmas break was in Humbug Scrub – our thoughts go out to those affected by the bushfires here in the Adelaide Hills & SA wide – we’re hoping everyone stays safe.

We are all back at work today and getting out there to help folks already with their roller shutters!  We pretty much booked out this week back before the holidays even started, but give us a call if you need a roller shutter repair and we’ll do our best to get you an appointment as soon as we can.

Christmas 2014

What a year!  It’s hard to believe we’re so close to Christmas already!!

It’s been a hugely busy and successful 2014 for us – we’ve been blessed with so many wonderful customers!  Thanks to each and every one of you for your continued support, not only our customers but to all our wonderful local suppliers; what an amazing local community we have, we’re so proud to live and work in South Australia.

xmas 2

For the first time ever, we’re closing down for a short break over the Christmas period.  We’ll be closed from December 25 through to and including January 3.  We reopen on 5th January.

As of the date of this post, we do still have a few appointment times available this week (ending 20th December), and there are still times available on Monday 22th, Tuesday 23rd and Wednesday 24th.  We’ll do our best to get people booked in as always, but where you can, contact us early to have the best chance of securing a time.

We wish everyone the very best for a wonderful festive season, and urge you all to stay safe and look out for one another at this hectic time of year.

– Belinda, Margit, Martina, Candice, Jack, Rolando, Carmine and Allan!

Adelaide’s roller shutter repair man missing in action!?

Our customers will recognise our dapper roller shutter repairman from our fleet trucks, website and paperwork:

The Roller Shutter Repair Man!

 

Unfortunately, one of our roller shutter repair men is now missing in action!  Sometime last night one of the pair of our signs for our Nissan was (presumably) pilfered….leaving us anxiously awaiting news of his wellbeing and whereabouts.

Luckily he’s a good looking chap, so he won’t be hard to recognise.  If you happen to see him looking lost around the streets of Adelaide, you can help us out by doing two things:

1/ please take note of our number for your future roller shutter repair needs and,

2/ please take note of our number and call us to reunite our team!

We do cover all of Adelaide to fix roller shutters, so we’ll be able to drop past and pick him up pronto, wherever he’s gotten to!  Thanks all!

Phone contact details

Hello everyone – we’ve just been told by our service provider that there is a fault on the line impacting our area – so you may not be able to get through to us on our office number 8447 3443 at the moment.  While we try and get our calls diverted, in the meantime you can reach us on 0419 878 572.  We apologise for any inconvenience – in fact we pass on the apologies from our phone company as well!

On a positive note – all TRSRC vehicles are back on the road this week!  Once the phone is operational again we will be back to normal operations!  (Well, as normal as we get here!!!)!

The TRSRC Roller shutter fixing fleet

We’re very excited to get our Blue ute back on the road tomorrow (touch wood!), after having it in the shop for just over a week!  We expect our other 4WD to be back in our hands on Monday/Tuesday next week as well.

IMAG0508_opt

A big thank you to customers who have agreed to move their appointments for us while we get these babies back on the road!  We will be working from dawn to dusk over the next few days to catch up – which is actually a good thing as there’s only so much prep work and factory cleaning our team can do before they’re desperate to get out and get fixing again!

We look forward to seeing you on the road around Adelaide again soon!

It doesn’t rain, it pours!

We have two hardworking 4×4’s in our TRSRC fleet, which you will normally see zipping around Adelaide looking downright sharp with spiffy signage and a whole lot of equipment on board.  Unfortunately, in unrelated incidents, BOTH of our workhorses are out of action!IMG-20140821-WA0001_opt

This one caught it from a reversing car whilst innocently parked nearby – it will be a week in the shop having panels replaced and painted etc…

Meanwhile as of yesterday our blue dual cab is up on high in the workshop while a mysterious ‘tap tap tap tap TAP TAP TAP TAP’ is diagnosed…

That leaves us with the office ute, commandeered to keep Adelaide’s roller shutter maintenance and repairs happening – so please bear with us folks as we may need to delay some of our height work – getting our biggest ladders around at the moment is difficult!

Fingers crossed too please that bad luck doesn’t always come in threes…we don’t want to lose the office ute as well!

 

Our warranty

We’re pleased to advise that we have published full details of our warranty on our website.  While it’s not as short and simple as we’d like, we are glad to provide the extra detail so that consumers can engage our services and be confident in what to expect.  Having to read a bit of extra detail is a small price to pay for extra protection for our customers as consumers and for us as a service provider.  Roller shutters are a significant investment for homeowners, so we figure it will be a reassurance to many to be able to read the ‘fine print’ upfront (in not-so-fine print)!

Have a read of the warranty details here.

Meanwhile, has anyone noticed that the last couple of days in Adelaide haven’t been quite so chilly, and there’s that scent of summer on the horizon?  Or is it just me and I’m being way too optimistic!

Have a great week everyone!