Just wanted to share a lovely thank-you note we received from one of our customers. We get a lot of positive verbal feedback which helps us to know we’re doing the right thing, but it’s always super nice to get something sent in to us!
If you have roller shutters then you know how great they are – and just like our customer above, will miss them when they’re not working. So if you have a broken roller shutter in Adelaide, don’t hesitate to give us a call on 8447 3443 and get your shutters working again.
Our mobile roller shutter repair technicians carry EFTPOS machines with them for your convenience; however occasionally we take payments through the office via Square payment processing. One of the best things about Square payment processing is that customers are sent an email receipt and have the opportunity to provide us with instant feedback, as we’ve had in this feedback below:
It really makes our tech’s day when they get such positive feedback and we love that customers notice the effort we put into providing not only the best quality repairs, but an enjoyable and professional experience from beginning to end as well! If you need new roller shutters or repairs, please call our office on 84473443.
It’s our first post of 2019…..and it’s the Easter Long weekend no less!
We may be available over the 2019 Easter long weekend for emergency roller shutter repair appointments – please call us on 84473443 if you need assistance over the holiday period. (If you don’t reach us immediately, do leave a message and we will call you back).
Our website has been a little neglected over the last few months. We have been extremely busy so far in 2019, catching up from the Christmas rush period as well as the backlog of jobs created by the 2 large storms that hit Adelaide at the end of 2018, then the heatwave of early 2019! It also has not been the most convenient of times for our office staff to become statistics of the latest flu outbreak…
On a happier note, we really appreciate our customers contacting us to let us know how we’re going:
Happy Easter everyone, have a safe and enjoyable long weekend – from the team at TRSRC.
We feel very lucky to continually receive positive feedback from our customers. This has translated into a lot of word-of-mouth business for us, as friends, neighbours, and family members contact us after being referred by a satisfied customer. We work hard every day to provide the best possible service and work environment (this includes our employees and suppliers), and so we are proud when customers take the time to call, write in or email us feedback.
We have finally updated our testimonials page with some of our more recent written feedback. If you’re looking for new roller shutters in Adelaide, or roller shutter repairs, please check our testimonials page to see what some of our previous customers have said about our service, then give us a call on 84473443 or 82401383. We’ll be happy to help you.
We just had a lovely testimonial come in from Bev in Brooklyn Park:
“The cord on my roller shutter snapped on the weekend so how surprised was I on phoning this morning and they just happened to have someone in the area! So, from my phone call to the repair being done – so quick, easy and very professional and helpful.
Thanks so much. Will have no hesitation in recommending you services.”
Thanks for your feedback Bev; we can’t always turn jobs around so quickly but on this occasion we were in the next suburb over and running ahead of time – our tech Ashley was happy to fit your repair job in. Looking for a new roller shutter in Adelaide, or a repair? Call us on 84473443.
I just took a lovely call from Mr. H in Netley, who called as soon as our technician left his home to commend our services. Mr. H was happy for us to record feedback for the website:
“I know people rarely pick up the phone to give compliments but only complaints, so I wanted to call to recommend how wonderful the technician was. I know my wife called to make the appointment and commented after the phone call how great the service was over the phone – the technician then lived up to that when he was here. Please pass this feedback on to see that the staff involved are commended appropriately”. – 3 August 2016.
While Mr. H was happy to put his name to the feedback, we always protect our customer’s identities by only including part of their name.
If you have had a great experience with us, thank you for taking the time to call us and pass on the feedback – we also appreciate reviews via google, yelp, facebook and other web platforms as well. You can even email us direct from our website, so we can publish your verbatim comments ourselves online.
I have just spoken to a customer who has taken the time to call in and thank our technician Jack for the recent work he did: “Please pass onto Jack our thanks; we were very happy with the job he did. We are just calling to make sure this gets passed on”. – Mr W, Brighton, July 2016.
It only takes 60 seconds to pick up the phone and pass on feedback – but it really does make our day 🙂
“Fantastic! Fantastic! I’m absolutely thrilled! Fantastic! Everything was fantastic! Jack was fantastic! Thank you so much! Did I say you were fantastic?”
This is the feedback we received from Jane, a – fantastically – happy customer in Enfield. Jane contacted us asking for a price on new motors for her 8 roller shutters. She was quite clear that she wanted new motors, and wanted to change from her existing 12V system to a 240V (mains) system. I went through a few of our fact-finding questions with Jane before giving her a price, and discovered that she’d been told that she needed to convert to 240V power as her existing system was ‘illegal’. This didn’t quite ring true, so we offered to pop past and eyeball the shutters and provide a free quote based on our own observations.
Of course, there was nothing ‘illegal’ about her roller shutter set up, and we ended up simply changing over batteries and a fuse, and all 8 shutters were fully operational once again. We saved Jane from laying out for 8 new roller shutter motors unnecessarily, which she was prepared to do before deciding to call us for a price comparison. We think this is why Jane now can’t use our name in a sentence without also using the word fantastic!
Call us today for a no-obligation free quote to fix your roller shutters, on 8447 3443.