Positive customer feedback about a roller shutter repair

We’ve just received a lovely letter of thanks from a customer!  In an earlier blog I made a resolution to share our positive feedback here – while it’s hard to note the feedback we get over the phone and in person from customers, I can definitely upload the letters we receive.  Here is a copy of the letter, which I’ve also written alongside for ease of reading (I’m yet to master the art of scanning documents).

2013.10 TRSRC Customer Feedback 1

Feedback letter from customer Eileen

To Belinda and Jack,

I would just like to say a great BIG thank you for the wonderful work Jack has done for me.  He has repaired 4 roller blinds for me and I was highly satisfied with his work.

He is a very kind and thoughtful person and I know he will always do his very best.  I will certainly recommend him to all my family and friends.  I also wish Belinda and Jack great success in their new business.

Regards, Eileen.

(Please note we respect our customer’s privacy and so have obscured our customer’s surname and address and have obtained permission to reproduce her kind letter).